As Falcon Plant, a plant hire company based in Keynsham, UK, continues to grow, so does the need for an efficient digital system. Melissa Bundy, Operations Manager at Falcon Plant, shares how she found the perfect solution in Infobric’s platform and how it has supported their growth.
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How Falcon Plant’s Operations Manager fell in love with Infobric Onlet
" Literally at that first point, I fell in love with Infobric Onlet. "– Melissa Bundy, Operations Manager at Falcon Plant.
The search for the right system.
When Melissa joined Falcon Plant, the company was using a basic platform that worked well, but didn’t meet the growing demands of their business.
“We needed something that we could use out on the road,” Melissa explained.
The previous platform relied on a server, which posed challenges as Falcon Plant’s team spread across multiple locations.
To find the right solution, Melissa researched several platforms and sought recommendations through her LinkedIn network. That’s when she was introduced to Infobric Onlet.
“Literally at that first point, I fell in love with Infobric Onlet,” Melissa recalled.
Why Infobric Onlet stood out.
Melissa was impressed by Infobric’s ability to meet every requirement she was searching for. From managing on hires and off hires to tracking pre-delivery inspections (PDIs) and ensuring smooth workflows for engineers and drivers. The platform provided the complete solution she needed.
“It could do everything that I needed it to do, Melissa explains. It was going to be able to do the on hires, off hires, PDIs, breakdowns, exchanges – everything that I need to run the business.”
Keeping operations smooth on the go.
The ability to have all operations in one platform, easily accessible from wherever you are was critical for Falcon Plant.
“It means that when we’re out and about on the road, we can log on to our phones, log on to the iPad, and carry on with our tasks,” Melissa explains.
Infobric’s platform allows the team to manage everything from job creation to PDIs, ensuring that work continues even when they’re on the move. This flexibility is key as Falcon Plant’s fleet grows.
" It means that when we’re out and about on the road, we can log on to our phones, log on to the iPad, and carry on with our tasks. "– Melissa Bundy, Operations Manager at Falcon Plant.
Smooth transition and ongoing support.
Switching to a new system is never easy, but Melissa highlights how supportive Infobric’s team was during the transition.
“Everything that I’ve asked for, they’ve provided,” she said.
With video calls and continuous support from the Infobric team, the switch to the new platform has been seamless.
Putting customers first.
For Melissa, the goal for the digital transformation was to enhance customer service. The ability to manage operations while on the road ensures Falcon Plant can maintain a high level of service.
“We can literally just get the job done and get that machine to the customer and just keep them happy,” she said.
With Infobric in place, Falcon Plant can keep operations running smoothly, no matter where the team is working, and continue delivering excellent service to customers.
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